Our hands on, personalized approach to support starts at the very inception of your project. We will assist you in selecting the correct solution for your business and we offer end to end Project Management services, installation and training to oversee the implementation and roll out of WinTill across your estate.
Our Support Helpdesk is contactable via email or telephone and support packages can be arranged to suit the needs of your business. Our dedicated team of advisors can deal with any issue and will always endeavour to resolve any operational issues as quickly as possible. Online support is available in the form of the WinTill Knowledge Base, which includes a wealth of information covering training, user guides and technical know-how and tips.
Issue Resolution Timescales
Regular upgrades are also included within your support package, your machines will always have the most upto date versions of the WinTill products including new and improved functionality as soon as it becomes available. Automated deployment ensures that updates and routine maintenance are completed outside of office and trading hours.